Members Relation Executive

Responsibilities:

1. Membership Services & Member Relations

 Handle members’ enquiries and requests through phone calls, emails, and in-person interactions.

 Provide frontline assistance at the Membership Counter with a high standard of customer service.

 Build and maintain positive relationships with members to enhance satisfaction and retention.

 Manage feedback and escalate issues where necessary in a timely and professional manner.

2. Membership Administration

 Perform daily membership administrative duties, including processing applications, renewals, and

updates.

 Update and maintain the membership database accurately and promptly.

 Ensure all membership documentation complies with club policies and audit requirements.

 Maintain proper filing and support monthly/quarterly reporting to Management.

3. Membership Sales & Outreach

 Conduct club tours for potential members and assist with onboarding.

 Support membership sales, campaigns, referral programmes, and promotional initiatives.

 Prepare membership follow-up communications.

 Identify and explore new business opportunities and partnerships for the department.

4. Event Planning & Support

 Plan, coordinate, and execute members’ events, briefings, and engagement activities.

 Work closely with internal departments (F&B, Marina, Rooms, Events) to ensure seamless event

delivery.

 Assist in membership-related marketing activities and open-house initiatives.

5. Cross-Department Coordination

 Coordinate with Finance on membership billing matters (subscriptions, deposits, entrance fees).

 Liaise with operational departments to ensure members’ privileges and benefits are accurately

applied.

6. General Duties

 Ensure confidentiality and professionalism when handling member data and internal information.

 Uphold the club’s service standards and contribute to a positive team environment.

 Carry out any other duties as assigned by Management.

Other Information

• Work location: West Coast Ferry Road (Bus 175 and 176) beside West Coast Park.
• Company transport provided (Clementi MRT Station).
• Meals provided.