Community & Volunteer Programmes Executive

The role ensures that volunteers are effectively engaged, governed, and aligned with the Home’s standards and priorities.

Key Responsibilities

1. Volunteer Programme Coordination

• Coordinate the volunteer programme within approved guidelines, including recruitment support, onboarding, scheduling, engagement, and retention.

• Ensure volunteers are appropriately briefed, trained, and deployed in line with the Home’s standards and resident needs.

• Maintain accurate volunteer records, training logs, and compliance documentation.

• Support and refine volunteer engagement activities to enhance resident well-being, in collaboration with internal teams.

• Monitor participation trends and feedback, and recommend improvements where appropriate.

2. Next-of-Kin (NOK) Group-Level Communications

• Manage structured, non-clinical group or broadcast communications to Next-of-Kin (NOK) to ensure clear, accurate, and timely information flow.

• Administer official NOK communication channels (e.g. broadcast WhatsApp, email circulars, newsletters, notices, approved Google Forms), in line with PDPA and organisational guidelines.

• Coordinate with Nursing, Resident Care Services, and Management to consolidate approved messages for dissemination, including:

• General announcements and updates

• Process changes (e.g. leave application procedures, visiting arrangements)

• Events, programmes, volunteer activities, and community initiatives

• Identify recurring NOK feedback trends or communication gaps and recommend process or messaging improvements.

• Case-specific, clinical, or resident-level matters remain with Nursing and Resident Care Services.

3. Donations & Donor Relationship Management

• Manage donations received from individuals, organisations, and community partners, including both cash and in-kind donations.

• Maintain an accurate donation register, tracking:

• Donor details

• Donation type (cash / in-kind)

• Description, quantity, and cash value (where applicable)

• Date received and acknowledgement status

• Coordinate with Finance and Operations to ensure:
• Proper handover and recording of cash donations in accordance with financial controls

• Proper receipt, documentation, and deployment of in-kind donations
  Prepare, issue, and track letters of appreciation / thank-you communications to donors in a timely and professional manner.

• Support Management in maintaining positive donor relationships through appropriate follow-ups, updates, and recognition, in line with the Home’s values and communication guidelines.

• Ensure all donation-related records and communications are complete, accurate, and audit-ready.

4. Governance & Process Hygiene

• Maintain organised, accurate, and up-to-date records related to volunteer programmes and NOK communications.

• Ensure documentation readiness to support internal reviews and audits.

• Identify process gaps, risks, or breakdowns and escalate appropriately to Management.

• Support continuous improvement of workflows and documentation standards within the scope of the role.
  

Qualifications & Experience

• Diploma or Degree in Social Work, Counselling, Gerontology, Healthcare Administration, or a related field.

• Prior experience in nursing homes, healthcare, or social service settings.

• Experience managing external stakeholders and partnerships is an advantage.

• Strong interpersonal, communication, and organisational skills.
  

Personal Attributes

• Empathetic, calm, and professional in sensitive situations.

• Structured, reliable, and detail-oriented.

• Comfortable working across people-facing and administrative functions.

• Able to manage multiple stakeholders and priorities effectively.