Workshop Controller (Jaguar and Land Rover)

Responsibilities

• Workshop Management:

  • Allocate work to technicians based on skill level, job priority, and availability.

  • Monitor job progress throughout the day to ensure timely completion and handover.

  • Ensure workshop efficiency and productivity targets are met or exceeded.

• Technical Oversight:

  • Provide guidance to technicians on complex diagnostics and repair procedures.

  • Ensure quality control checks are carried out on completed work.

  • Authorise additional work required and liaise with Service Advisors for customer approval.

• Customer Satisfaction:

  • Work closely with Service Advisors to keep customers updated on progress.

  • Support the investigation and resolution of customer complaints and comebacks.

  • Ensure high standards of vehicle care and presentation.

• Health & Safety / Compliance:

  • Ensure compliance with health and safety regulations within the workshop.

  • Maintain a clean, safe, and organised working environment.

  • Ensure that all repairs comply with JLR and legal standards.

• Team Leadership & Development:

  • Lead and motivate the technician team to deliver high performance.

  • Conduct regular team briefings, monitor training needs, and support technician development.

  • Support recruitment, onboarding, and performance management of workshop staff.

• Administrative Duties:

  • Review and authorise job cards and ensure accurate labour recording.

  • Monitor parts delays and coordinate effectively with the Parts Department.

  • Report on workshop KPIs such as efficiency, productivity, and utilisation.

Requirements

• Proven experience in a workshop control or senior technician role, preferably within a premium automotive environment.
• Preferably with JLR experience and familiarity with Jaguar Land Rover service systems and processes.
• Strong focus on quality, safety, and first-time fix rate.
• Positive, proactive, and performance-driven mindset.
• Excellent technical knowledge across modern vehicle systems.
• Strong leadership and team coordination skills.
• Good understanding of warranty and manufacturer standards (preferably JLR).
• Proficient with dealership systems (e.g. CDK/Kerridge, TOPIx, AutoGateway).
• Excellent communication, time management, and problem-solving abilities.
• Possess a valid Class 3 driver’s licence