Account Manager

Key Responsibilities

• Develop new business opportunities and expand enterprise customer base.
• Manage and strengthen relationships with existing customers, partners and vendors.
• Understand customers’ business and technical requirements and recommend suitable solutions.
• Promote solutions including cloud services, AI solutions, cybersecurity, Internet connectivity, IEPL/IPLC, SD-WAN, managed services and data centre services.
• Prepare quotations, proposals, service orders, presentations and tender submissions.
• Coordinate with technical, operations, finance and vendor teams throughout the sales and service-delivery process.
• Manage the full sales cycle, from lead generation and solution development to negotiation, contract signing and payment collection.
• Maintain an accurate sales pipeline, customer records and revenue forecast.
• Achieve assigned sales and gross-profit targets.
• Monitor market developments, competitors and emerging technology trends.
• Ensure timely resolution of customer enquiries, service issues and commercial matters.
• Represent the company at customer meetings, partner events and industry activities.

Requirements

• Diploma or bachelor’s degree in Business, Marketing, Information Technology, Telecommunications or a related discipline.
• At least 2 years of experience in B2B sales, account management or business development.
• Experience in ICT, cloud services, AI, cybersecurity, telecommunications or data centre solutions is preferred.
• Good understanding of enterprise sales processes and solution-based selling.
• Strong communication, presentation, negotiation and relationship-management skills.
• Able to understand customer requirements and work with technical teams to develop appropriate solutions.
• Self-motivated, target-oriented and able to work independently.
• Strong organisational skills with the ability to manage multiple customers and projects simultaneously.
• Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
• Good command of written and spoken English and Mandarin to communicate with English- and Mandarin-speaking customers and partners.
• Existing enterprise customer or partner networks will be an advantage.

What We Offer

• Competitive basic salary with performance-based commission.
• Opportunities to work with leading global cloud, AI, cybersecurity and telecommunications providers.
• Exposure to regional enterprise customers and cross-border ICT projects.
• Career-development opportunities in a fast-growing technology business.