Guest Service Executive

Responsibilities:

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.
• Review arrivals and departures and be familiar with guest profiles.
• Upon arrival, complete guest registration process and accommodate special requests whenever possible.
• Identify and anticipate guests’ needs to ensure personalised service is provided.
• Make memories by creating a series of delightful moments and thoughtful gestures to guests.
• Prepare requests for amenities and update traces in Opera.
• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.
• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.
• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.
• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.
• Possess a working knowledge of the room reservation procedures.
• Promotes in-house sales, facilities and upselling program in order to maximise revenue.
• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.
• Maintains appropriate standards of conduct and appearance for the Front Office department.

Requirements:

• Attention to detail and a focus on service.
• Ability to work effectively and contribute to a team.
• Self-motivated, energetic, and friendly personality.
• Well-presented and groomed.
• Proficient in English, additional language skills are a plus.
• Willingness to work shifts, including weekends and public holidays.

The Standard Hotel offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.