3 Months Assistant Manager (Education Sector) #NJN

Pioneer
8.30am - 5.45pm (Mon - Thurs), 8.30am - 5.15pm (Fri)

Job Description

User Support and Management: Serve as a point of contact for users on research system functionalities and issues. Monitor the service portal for reported queries, troubleshoot functional issues, provide guidance to users, and coordinate with the IT department and vendors on technical resolutions.

Training and Documentation: Maintain user guides, system documentation, resource pages and training materials to ensure they remain updated with system changes. Assist in the preparation and coordination of training sessions, briefings and system-related events.

System Support, Maintenance and Management: Support system testing for fixes, enhancements and approved change requests prior to implementation. Participate in research system meetings, document key discussions, and follow up on action items with relevant departments. Assist in scheduled functionality checks, routine system maintenance, and system- or process-related audit activities.

Grant Management and Research-Related Activities: Support and participate in grant management and research-related office activities togain a good understanding of research administration workflows.

You will also be involved in ad-hoc initiatives undertaken by the Office.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.