Account Manager (Area Manager)

12-months contract role under Optimum Solutions.

This role requires working with our client who is a leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery and digital payments.

Work Schedule: Monday to Friday 10amto 7pm (inclusive of a 1-hour lunch break)

Roles &Responsibilities

• Own face-to-face engagement with merchant partners across your designated area. Conduct regular visits, build

meaningful relationship sand offer on-the-ground support.

• Execute the Area Manager playbook. Plan visits to understand Merchant’s business, craft key discussion points,

and ensure high-quality interactions.

• Resolve merchant issues quickly or escalate appropriately. Coordinate with Product, Support, and Ops teams to

rectify issues and close gaps to avoid similar issues.

• Train and enable merchants on tools (Merchant App, Self-serve Marketing features, Insights portal) to

improve adoption and business outcomes for our Merchants.

• Be the voice of our merchants. Collect and communicate merchant feedback to internal teams;

document effective engagement tactics and share best practices.

• Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances

to identify growth opportunities.

• Track area OKRs: Engagement, Satisfaction Scores, Product Adoption and Retention, and time-to-Resolution

Qualifications:

• 3+ years in account management, business development, or field sales (F&B or e-commerce experience a plus).

• Required to communicate, coordinate, and review documentation with Mandarin-speaking stakeholders in Singapore and the region who conduct business primarily in Mandarin and cannot communicate effectively in English.

• Strong interpersonal and communication skills; proven ability to build trust face-to-face.

• Problem solver, proactive, and able to work independently.

• Comfortable with data and tracking KPIs to inform actions.

• Resilient, empathetic and customer focused.

Note: We are committed to fair employment practices in line with MOM’s Fair Consideration Framework and the Tripartite Guidelines on Fair Employment Practices. Applicants of all backgrounds are welcome.