Student Services Executive – Learner Experience & Centre Operations

Reporting to: Academy Director / Operations Employment Type: Full-time

Working Days: 5-day work week, including weekends (rostered according to operational requirements) Location: Singapore

You will be a key point of contact between learners, trainers, corporate clients and internal teams, ensuring that programmes are delivered smoothly and that learners receive a professional, responsive and positive experience from enrolment through course completion.

The role combines learner support, centre operations, training administration, classroom support and service coordination. This is a hands-on role suited to someone who enjoys working with people, solving problems, managing multiple priorities and operating in a fast-paced training environment.

Key Responsibilities

1. Learner & Customer Service

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Serve as a primary point of contact for learner enquiries via telephone, email, WhatsApp.

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Provide timely and professional support to learners throughout their enrolment and learning journey.

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Assist learners with programme information, schedules, attendance, course requirements, administrative matters and general enquiries.

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Handle learner feedback, concerns and service issues professionally and work towards timely resolution.

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Maintain a positive, welcoming and professional experience for learners and visitors at the training centre.

2. Training & Classroom Operations

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Coordinate the day-to-day operational delivery of training programmes.

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Support trainers before, during and after training sessions to ensure smooth programme delivery.

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Assist with classroom setup, learner registration, attendance taking, materials and training equipment.

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Ensure classrooms, facilities and learning resources are properly prepared and maintained.

4. Centre Operations & Logistics

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Coordinate training materials, classroom resources, facilities and other operational requirements.

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Liaise with vendors and service providers where required.

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Conduct operational checks to ensure training venues are ready before programmes commence.

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Support the smooth running of daily training centre operations.

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Escalate operational issues promptly and coordinate with the relevant internal teams for resolution.

About You

We are looking for someone who is:

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Service-oriented and people-focused, with a genuine interest in supporting adult learners.

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Professional, approachable and confident when interacting with learners, trainers and corporate clients.

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Highly organised and meticulous, with strong attention to detail.

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Adaptable and willing to support different aspects of training centre operations.

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Able to work independently while collaborating effectively with different teams.

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Calm and professional when handling challenging situations or learner concerns.

Requirements

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Minimum 1 year of experience in customer service, student services, education, training administration, hospitality or a related service environment.

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Experience in an education, training or professional learning environment will be an advantage.

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Strong customer service, communication and interpersonal skills.

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Comfortable working on weekends and rostered shifts.

Interested candidates are invited to submit their CV together with a brief description of their relevant marketing experience and expected salary to: [email protected]