1 Year Operations Executive (Client Account Management) | Labrador Park | Up to $3000 + Incentives #NKA

Location: Labrador Park

Duration: 1 year contract

Salary: Up to $3000 basic + $150 incentives monthly (after 3 months probation)

Job Responsibilities:

• Managing assigned accounts to meet the agreed clients KPI and, SLAs within the allocated budget
• Liaising with customers and ground staff on all operational issues to ensure daily operations runs smoothly
• Primary escalation point for client on account service delivery issues
• Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing
• Establish SOPs and drive processes compliance
• Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.
• Responsible for timely, accurate data reporting and client billing for both internal and external parties
• Initiate and drive incident closure with preventive and reactive actions to recover client confidence
• Handle, lead and drive changes below major requests for assigned accounts
  

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd