Customer Service Executive (Order Management & SAP)

[Job ID: 1681702]

Responsibilities

• Manage customer enquiries through email, phone, and ticketing systems, ensuring prompt and professional support.
• Resolve customer complaints, claims, and service issues, escalating complex matters when required.
• Process purchase orders and sales orders accurately within the system.
• Allocate inventory and coordinate delivery arrangements to ensure timely order fulfilment.
• Promote and recommend relevant products and services to existing customers.
• Conduct regular customer meetings to maintain strong engagement and communication.
• Monitor customer feedback and recommend service improvement initiatives.
• Build and maintain positive relationships with customers to support long-term business growth.
• Prepare monthly reports on customer service activities and performance metrics.
• Support the implementation of customer service policies, procedures, and continuous improvement projects.
• Collaborate with internal stakeholders to ensure efficient resolution of customer-related issues.

Requirements

• Minimum Diploma in any discipline.
• 2 to 3 years of experience in order processing, delivery coordination, and customer relationship management.
• Experience in the spare parts distribution industry is an added advantage.
• Experience handling customer enquiries and claims via email and phone.
• Proficient in Microsoft Excel, including VLOOKUP, Pivot Tables, and basic formulas.
• Minimum 2 to 3 years of hands-on experience using SAP S/4HANA SD module.

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EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771