Customer Success Executive

ADMIN ASSISTANT (OPERATIONS) / 行政助理（运营）

Basic Salary up to $3,000 + Commission
基本薪资最高 $3,000 + 提成

Working Location: ANG MO KIO
工作地点：宏茂桥（Ang Mo Kio）

Working Hours: Monday to Friday, 8.30am to 6.00pm
工作时间：星期一至星期五，上午 8:30 至下午 6:00

Company Overview / 公司简介

KAORI PTE. LTD. is Singapore’s leading provider of Scent Marketing and Ambient Scenting solutions, delivering quality fragrances and customizable equipment to enhance brands and work environments.

我们是新加坡领先的香氛营销及环境香氛解决方案供应商，提供优质香氛产品及可定制的香氛设备，帮助提升品牌形象及工作环境的整体体验。

Job Responsibilities / 工作职责

• Manage existing customer accounts and build strong relationships.
  管理现有客户账户，并与客户建立良好及长期的合作关系。
• Handle contract renewals and follow up on customer retention.
  负责合约续约，并跟进客户维护及留存。
• Follow up on sales leads and enquiries via calls and emails.
  通过电话及电子邮件跟进销售线索及客户咨询。
• Prepare quotations, proposals and renewal offers.
  准备报价单、销售方案及合约续约报价。
• Identify upselling and cross-selling opportunities.
  发掘追加销售及交叉销售的机会。
• Handle customer orders and maintain accurate records.
  处理客户订单，并确保客户资料及记录准确完整。
• Coordinate with Operations and Accounts teams to ensure smooth service delivery.
  与运营及财务团队协调，确保服务顺利进行及交付。
• Resolve customer issues and provide timely support.
  处理客户问题，并及时提供协助及解决方案。
• Prepare sales and customer reports for management.
  准备销售及客户相关报告，供管理层参考。
• Achieve assigned renewal and sales targets.
  完成公司所分配的续约及销售目标。
• Support general administrative duties and other tasks as assigned.
  协助一般行政工作及完成上级交办的其他任务。

Preferred Competencies & Qualifications / 任职要求

• Experience in service-based industries to better understand customer needs and service delivery.
  具备服务行业相关经验，能够更好地理解客户需求及服务流程。
• Ability to speak Mandarin to liaise with Mandarin-speaking customers and associates, enhancing communication and service reach.
  能够使用普通话与华语客户及合作伙伴沟通，以加强沟通效率及服务范围。

Benefits / 福利

• Renewal commission for every successful contract renewal.
  每成功完成一份合约续约，即可获得续约提成。
• Career growth opportunities within a growing company.
  提供良好的职业发展及晋升机会。
• Friendly and supportive work environment.
  友善及互相支持的工作环境。

Location / 工作地点

Ang Mo Kio Industrial Park 2
宏茂桥工业园 2

Remuneration / 薪酬

Basic Salary + Renewal Commission
基本薪资 + 合约续约提成