Call Centre Officer (3 months contract)

Job Responsibilities:

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry

• Identify and escalate any carpark issue.

• Provide information to customers for any carparks enquiries like pricing, availability etc

• Research, identify and resolve customer complaints by understanding the root of the problem

• Monitoring of carpark entrance / exit condition via CCTV cameras

• Ad hoc duties assigned by superior and managers

Job Requirements:

• Must be able to perform 12 hours shift duties

• Basic computer knowledge

• Able to multi-tasks and work in an intense environment