Floor Captain/Floor Supervisor

Restaurant Olivia is looking for Captain/Floor Supervosor to support our team.

ADVANTAGES OF JOINING OUR TEAM:

Growth & Learning Opportunities: Build your professional expertise in a supportive environment that encourages continuous development

• Attractive Compensation Package: We recognise the value of your effort and commitment. Enjoy a competitive salary, creative incentive schemes, and additional allowances for split-shift duties on top of our regular straight-shift arrangements.
• Work–Life Harmony: Benefit from a 5-day work week with fixed shifts that help you maintain a healthy balance between your personal and professional life.
• Comprehensive Staff Benefits: Your wellbeing matters to us. Receive medical coverage, complimentary staff meals, and night transport reimbursements where applicable.
Apply now and grow with us!

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.