Application Support Analyst - Contract

About the Role

We are looking for an Application Support Analyst to bridge business needs and technical delivery.

You will translate requirements into solutions, support React/TypeScript and Java applications, maintain legacy COBOL/JCL systems, and work closely with project leads and users to keep operations running smoothly.

Functional Support

• Understand business needs and translate them into technical requirements.

• Analyze and design for new enhancements and/or existing functionalities.

• Data mining and testing to ensure new enhancements and/or existing functionalities meet business needs.

• Work with project leads, users, and developers to improve processes and functionality.

Technical Support

• Assist with React/TypeScript frontend and Java application development, troubleshooting, and BAU (Business-As-Usual) support post-implementation.

• Monitor and troubleshoot batch processing jobs and ensure batch cycles run without failures.

• Write and optimize SQL queries for reporting and data analysis.

• Maintain application code in COBOL and JCL, including legacy database and file structures (VSAM, sequential files).

• Support client project leads and users with technical issues and work on improving system performance.

Problem Solving

• Identify and resolve technical issues related to React/TypeScript frontend applications, Java backends, and SQL databases post-implementation.

• Investigate and troubleshoot frontend UI/UX issues, ensuring a seamless user experience.

• Help analyze operational problems and suggest improvements.

Teamwork

• Work closely with both technical teams and business project leads/users to ensure smooth communication.

• Contribute to system improvements and process automation.

• Collaborate with cross teams to deliver cohesive frontend solutions.

Skills & Qualifications

• Experience with React and TypeScript for frontend development.

• Experience with Java for backend application development.

• Strong SQL skills for querying, reporting, and data analysis.

• Familiarity with COBOL and JCL, and legacy file/database structures such as VSAM.

• Experience supporting batch processing jobs and troubleshooting batch cycle failures.

• Strong communication skills and ability to work with both technical teams and business stakeholders.