Senior Operations Manager

· Manage the day to day operations of the Centre with a focus on all service and operational logistics of the reservations and reception

· Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation

· Provides weekly work schedules

· Regularly evaluates business processes, procedures and systems, makes recommendations as necessary

· Responsible for staffing, staff development, and training

· Resolves customer complaints that have been escalated

· Managing, coaching and motivating team of sales staff and therapist

· Maintain updates on promotion, benefits and offer to customers

· Support the sales team and ensure that they can meet team's performance KPI

· Handle customers' enquiries and provide professional consultation

· Supervision on the performance of team members eg. Beautician, Spa Therapist and etc

· Provide support and maintain marketing/sales initiative in order to achieve the desired revenue of the company