Housekeeping Coordinator

Manage and coordinate all housekeeping desk operations and deliver guests services according to COMO Brand Standards and policies.

Tasks/Responsibilities:

· Understand the facilities, operating hours and services provided in COMO Metropolitan Singapore.

· Monitor and maintain standards in all desk controlled operations.

· Follow all Fire, Health and Safety, Hygiene Regulations, Security and Medical Emergency procedures.

· Prepare duty rosters on a monthly basis as fairly and cost effectively taking into consideration of their multi skill and occupancy level for that month.

· Control the issue and collection of all keys for all Housekeeping employees and to ensure signature and time is recorded in the Housekeeping book.

· Control the telephone system where applicable.

· Ensure the Room attendant sections are split fairly and credit system is honoured.

· Ensure open sections are split with care and give extra rooms as close as possible to their section.

· Inform Executive Housekeeper when employees are late for duty or called in absent.

· Prepare a list of departure, arrivals and any special requests for Floor Housekeepers when they report for duty.

· Handle all guest requests according to Leading Quality Assurance guides.

· Update the room status by telephone or computer and to be able to work with the computer efficiently.

· Respond promptly and politely to guest telephone enquiries, noting details and following up accordingly.

· Check with the Night Manager for no show, early arrival etc., before proceeding to split the sections.

· Handle minor complaints in a professional and courteous manner and forward any comments to Guest Service Agents. Update log for Executive Housekeeper.

· Refer all major complaints to the Executive Housekeeper or Assistant Housekeeper immediately.

· Maintain lost property records and store them securely.

· Maintain close contact with Engineering Coordinator in reference to maintenance repairs and out of order rooms.

· Work closely with the Front Desk in reference to arrivals and departures.

· Maintain accurate work records to be handed over before going off duty.

· Ensure that the Housekeeping office is neat, tidy and clean.

· Keep notice board up to date in Housekeeping office.

· To attend departmental meetings as required.

· Participate in training courses as required.

· Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.