SALES OPERATIONS MANAGEMENT COORDINATOR

Job Summary

Assist management in planning, coordinating, and managing staff and services to ensure efficient restaurant operations. Analyze results to identify improvements, oversee cashiering and inventory, lead sales teams, and enhance guest experiences.

Responsibilities

• Plan, coordinate, and manage staff and services to ensure efficient and effective restaurant operations
• Analyze operating results with the team to identify and implement performance improvement opportunities
• Monitor cashiering procedures to ensure compliance with accounting standards and minimize consumable wastage
• Maintain labor productivity ratios by overseeing staff scheduling and workflow
• Conduct pre-shift meetings to communicate daily business information and prepare staff for service
• Supervise, mentor, train, schedule, and evaluate staff performance, including preparing and delivering staff reviews
• Oversee inventories and order food, beverage products, supplies, and equipment to meet operational needs
• Prepare sales reports and update management on business performance to support informed decision-making
• Lead and guide sales team members to achieve targets through coaching and performance management
• Maintain and update guest profiles daily and take appropriate actions to enhance guest experience

Requirements

• Diploma or Bachelor's Degree in Business, Marketing, Hospitality, or related disciplines
• Effective communication skills used to interact with staff, customers, and suppliers