customer service officer

Responsibilities

• Prepare accurate quotations and collaborate with sales managers to support sales activities
• Receive, verify, and process customer purchase orders for accuracy and completeness, generating internal job orders accordingly
• Coordinate with purchasing, logistics, and other departments to ensure timely and accurate order fulfillment
• Serve as the primary contact for customers, addressing inquiries and providing clear information on products, services, and order status
• Communicate proactively with customers to update them on order progress, delivery schedules, and resolve potential issues
• Generate and maintain detailed inventory reports to track sales performance and support forecasting efforts
• Assist sales managers with various sales-related tasks to enhance team effectiveness
• Support the team leader by assisting with work process improvements and data generation
• Support inter-company administrative tasks as required
• Apply Excel skills to manage data and reporting efficiently
• Collaborate effectively with team members to achieve shared goals