Customer Service / Counter (SERVICE EXCELLENCE) @ Raffles Place / Cityhall

Mondays to Fridays office hours
$2350/month
Contract Period: 1 year

Job Scope:

* Handle counter enquiries and provide information to court users on court processes
* Receive applications for court records/appeals at the counters and verify that the court documents submitted are properly filed
* Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience
* Provide suggestions to improve service quality and processes to enhance court users’ service experience.

Requirements:

* Experience in a people-facing role from the service or hospitality industry would be an advantage
* Good oral and written communication skills
* Prior experience with a Customer Relationship Management (CRM) system would be an advantage
* Proficient in Microsoft Office suite of applications (in particular, Word, Excel, and PowerPoint)

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI