Senior/ Operations Executive (Nurse/ Phlebotomist Preferred)

Main Responsibilities

• Support the day-to-day operations of Ascle Healthcare Pte. Ltd. and its subsidiaries.
• Coordinate with doctors, clinic staff and internal teams to ensure smooth operations and consistent service standards across clinics.
• Handle patient enquiries, coordinate appointments and facilitate communication between patients, doctors and clinics.
• Provide coordination and support for local and international patients where required.
• Monitor procurement, inventory and other operational requirements across HQ and clinics.
• Handle and follow up on operational feedback, complaints and enquiries.
• Maintain operational records, trackers and management reports, including clinic performance data and month-end reporting.
• Identify operational gaps and support process improvements to enhance efficiency, service quality and patient experience.
• Conduct clinic visits and follow up on operational matters where required.
• Support Management in operational planning and other business requirements.

Other Responsibilities

• Assist in company events, on-site health screenings and outreach activities, including phlebotomy where required.
• Support other clinics, departments or business functions based on operational requirements.
• Perform any other duties as assigned by the Company.

Requirements

• NITEC, Higher NITEC, Diploma or equivalent qualification, preferably in Healthcare, Nursing, Business Administration or a related discipline.
• Candidates with a nursing background are welcome to apply.
• Phlebotomy skills or experience will be an added advantage.
• Prior experience in healthcare, clinic operations or patient service will be an advantage.
• Good communication, coordination and interpersonal skills.
• Proactive, resourceful and able to multitask in a fast-paced environment.
• Comfortable with both operational and patient-facing responsibilities.
• Willing to travel between clinic locations and support events when required.