IT cum Facilities Executive

This role provides Level 1and Level 2 support for Windows desktops, laptops, Microsoft Office andenterprise applications. You will install, configure and troubleshoot ITequipment, printers, projectors and meeting-room systems, manage user accountsand access for Active Directory, email, VPN and IP telephony, and maintain IThardware, software licence and fixed-asset records. You will support employeeIT onboarding, coordinate technical issues with external vendors, monitorserver rooms, network equipment, CCTV systems and other IT infrastructure, andassist with cybersecurity assessments, vulnerability remediation and incidentinvestigations. You will also conduct regular workplace and facilitiesinspections, record defects and coordinate corrective action with the appointedproperty management team and service providers, track facilities issues andmaintenance work through to timely completion, and maintain facilitiesinspection records and issue trackers.

Key responsibilities

• Provide Level 1 and Level2 support for Windows desktops, laptops, Microsoft Office and enterprise applications
• Install, configure and troubleshoot IT equipment, printers, projectors and meeting-room systems
• Manage user accounts and access for Active Directory, email, VPN and IP telephony
• Maintain IT hardware, software licence and fixed-asset records
• Support employee IT onboarding and coordinate technical issues with external vendors
• Monitor server rooms, network equipment, CCTV systems and other IT infrastructure
• Assist with cybersecurity assessments, vulnerability remediation and incident investigations
• Conduct regular work place and facilities inspections
• Record defects and coordinate corrective action with the appointed property management team and service providers
• Track facilities issues and maintenance work through to timely completion

About you

• Degree in Information Technology, Computer Science, Information Systems or a related discipline from a Singapore Autonomous University.
• Only Singaporean or Singapore PR may apply.
• Relevant experience in IT support, system administration or infrastructure operations
• Good knowledge of Windows10/11, Microsoft Office, Active Directory, DNS, DHCP, Group Policy, VPN, IP telephony and network fundamentals
• Strong troubleshooting, problem-solving and organisational skills
• Able to communicate effectively with employees, regional teams, property management personnel and external vendors
• Service-oriented, adaptable and committed to workplace safety and compliance
• Experience coordinating facilities maintenance, property inspections or service providers would be an added advantage