Business Analyst

Job Responsibilities

• Gather, analyse and validate business and operational requirements.
• Conduct user journey mapping, workflow analysis and usability assessments.
• Translate business needs into user stories, process flows and functional specifications.
• Lead UI/UX improvements to enhance usability and user adoption.
• Develop wireframes, prototypes and design recommendations where required.
• Manage and prioritise enhancement requests and operational feedback.
• Support user acceptance testing and solution validation activities.
• Collaborate with Product Manager, Tech Lead and development teams on solution delivery.
• Ensure requirements traceability, governance compliance and documentation are maintained.
• Drive continuous improvement of training and evaluation workflows through data-driven insights and stakeholder engagement.

Job Requirements

• Minimum 8 years of experience in Business Analysis, Product Analysis, Functional Consulting or relevant experience
• Minimum 3 years of experience leading UX, service design or user experience initiatives.
• Strong experience in requirements gathering, process mapping and stakeholder management.
• Proven experience conducting user journey studies and workflow optimisation.
• Experience translating business requirements into user stories and functional specifications.
• Practical experience with wireframing, prototyping and UX design methodologies.
• Experience working with Agile product and engineering teams.
• Strong facilitation, communication and stakeholder engagement skills.
• Working knowledge of enterprise application development lifecycle and system integrations.
• Familiarity with governance, change management and operational sustainment processes
• Degree in Business, Information Systems, Computer Science or related discipline.
• Eligible to obtain the required security clearance.

Preferred

• Experience supporting Learning Management Systems (LMS), Training Management Systems, Evaluation Systems or HR-related platforms.
• Experience in Government, Defence, Aviation or regulated environments.
• Certifications such as CBAP, CCBA, PSPO, CSPO, CSM or UX-related certifications.
• Experience using Figma, Miro, FigJam or equivalent design and collaboration tools.