Membership Executive

About the role

You'll be SFA's eyes and ears on the ground — the first handshake, the trusted point of contact, and the person who turns industry conversations into membership partnerships. This role is about building genuine relationships across Singapore's FinTech ecosystem, understanding what companies need, and connecting them to the right opportunities within SFA.

This is a relationship-first, numbers-aware role. You'll own your member pipeline end to end — from prospecting to conversion and ongoing engagement.

What you'll do

Member acquisition & outreach

Identify and engage prospective members across Startup, Corporate, and Partner tiers through events, industry touchpoints, and ecosystem networking — no cold calling.

Conduct virtual and in-person discovery meetings to understand a company's background, strategic priorities, and challenges.

Present and recommend the most relevant SFA membership plans based on each prospect's profile and goals. Gather feedback on value proposition gaps and escalate insights to the General Manager and relevant teams. Maintain accurate pipeline records — leads, meetings, follow-ups, and conversions — in HubSpot CRM.

Relationship management & retention

Build early, meaningful relationships with members — be proactive, not reactive.

Conduct regular check-ins to surface member needs and connect them to the right SFA departments, programmes, or events.

Track member health metrics: renewals, expiring memberships, churn signals, and re-joiner opportunities. Flag at-risk accounts early and work with the team on targeted retention interventions.

Events & ecosystem presence

Attend SFA and industry events during business hours to network, represent the association, and deepen prospect and member relationships. Engage with participants on the ground — understand the sectors they operate in, the problems they face, and how SFA can add value. Actively contribute to building SFA's presence across Singapore's FinTech community.

Reporting & coordination

Know your numbers: new deals, sign-ups, expiring memberships, churn rate, and conversion metrics.

Contribute to regular membership reports and pipeline updates for the General Manager.

Ensure all member interactions are logged and tracked accurately in HubSpot.

What we're looking for

• You have 3 to 5 years of experience in business development, account management, partnerships, or a client-facing commercial role.

• You have experience in FinTech, financial services, or the tech ecosystem — or a strong interest in the space.

• You are naturally sociable, energetic, and comfortable striking up conversations — at events and beyond.

• You are comfortable owning targets, tracking pipeline metrics, and reporting on performance.

• You are a clear, confident communicator — able to tailor messaging to different company profiles and seniority levels.

• You are familiar with CRM systems; HubSpot experience is a strong plus.

• You have a diploma or degree in Business, Marketing, Communications, or a related field.

• You are available during standard office hours; events and networking are included — no weekends required.

Who thrives in this role

• You genuinely enjoy meeting people and learning about different businesses.

• You're proactive — you follow up, you keep tabs, you don't wait to be chased.

• You're comfortable with ambiguity and can navigate multiple stakeholders and teams.

• You take pride in knowing your numbers and owning your results.

• You want to grow within a mission-driven organisation at the heart of Singapore's FinTech scene.