Senior Project Manager

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The Scrum Master is responsible for championing Agile values and practices to ensure the delivery of high-quality software solutions that meet client specifications and align with business and technical objectives. This role involves leading and motivating cross-functional teams to foster a collaborative, high-trust environment that promotes continuous learning and operational excellence.

What will you do

Agile Leadership & Facilitation

• Serve as the primary liaison between the Product Owner and the project delivery team
• Coach and guide teams in Agile processes, Scrum ceremonies, and best practices
• Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure adherence to Scrum values
• Act as a servant leader, removing impediments and enabling team productivity

Project Planning & Execution

• Collaborate with the Product Owner to develop and maintain the Product Backlog
• Define sprint objectives, completion criteria, and acceptance standards for each iteration
• Plan iterations and overall project schedules in alignment with stakeholder expectations
• Track and report development progress to key stakeholders using burndown/burnup charts and other Agile metrics

Delivery Management & Quality Assurance

• Ensure all deliverables meet contractual specifications and are completed on schedule
• Take full accountability for the quality of work produced by the Scrum team, including any subcontractors
• Maintain consistency and uniformity across deliverables from multiple Agile teams
• Manage client expectations and maintain strong, trust-based client relationships

Stakeholder Engagement & Governance

• Participate in all milestone reviews and governance meetings with the client
• Document and obtain written approval for all review discussions, decisions, and action items
• Provide timely escalation of risks, issues, and potential schedule slippages with recommended mitigation strategies
• Ensure compliance with confidentiality, security protocols, and regulatory requirements (including the Official Secrets Act where applicable)

Documentation & Reporting

• Maintain comprehensive records of all development and maintenance activities
• Prepare and submit progress reports, meeting minutes, and project documentation as required
• Ensure proper version control and traceability of all project artefacts
• Adapt reporting formats and frequency based on client requirements

Team Development & Communication

• Coach, train, and mentor team members on Agile methodologies and technical practices
• Facilitate knowledge sharing and continuous improvement within the team
• Communicate clearly and effectively (both written and verbal) with technical and non-technical stakeholders at all levels
• Identify training needs and ensure team members receive relevant upskilling opportunities

The ideal candidate should possess
Education

• Diploma or Degree in Computer Science, Computer Studies, Information Technology, Engineering, or related discipline

Experience

• Minimum 3 years of hands-on experience as a Scrum Master, managing Large Scale Scrum (LeSS) or equivalent Agile frameworks
• Minimum 7 years of experience in software design and development, with at least 3 years in Agile project environments
• Proven track record managing systems of similar scale, scope, and complexity
• Experience developing solutions using enterprise technologies including database design, web/application servers, and network technologies

Skills & Competencies

• Strong understanding of the Scrum framework and ability to train others in Agile principles
• Excellent communication, coordination, facilitation, and negotiation skills
• Demonstrated supervisory and leadership capabilities
• Ability to lead, develop, and maintain respectful and trusting relationships
• Strong problem-solving skills and ability to manage ambiguity
• Experience with user stories and user experience (UX) focused projects is advantageous

Citizenship

• Must be a Singapore Citizen (due to project sensitivity and security requirements)

Preferred Attributes

• Team-oriented with adaptive, servant leadership style
• Self-motivated with a positive, "can-do" attitude and creative problem-solving approach
• Strong presentation, communication, and interpersonal skills
• Proficient in written and spoken English
• Willingness to travel as required
• Prior exposure to Agile methodologies such as Scrum, XP Programming, or Kanban

Professional and/or Technical Certifications

Preferred

• Agile certifications: Certified Scrum Master (CSM), Certified Scrum Professional (CSP), Professional Scrum Master (PSM), Professional Product Owner (PPO), or PMI Agile Certified Practitioner (PMI-ACP)
• Project management certifications: PMP, CITPM, or PRINCE2 will be an advantage

Note

Certification is preferred but not mandatory; equivalent demonstrated experience managing Scrum or Agile teams will be considered.