Senior Project Manager

Role: Senior Project Manager

JD:
SCOPE OF WORK & RESPONSIBILITIES:

1. End-to-End Delivery and Stakeholder Management

a) Manage assigned digital initiatives, products and IT systems across their lifecycle,

including new development, implementation, enhancements and operational/BAU

support, as applicable.

b) Develop and maintain an integrated delivery plan covering scope, schedule, cost,

resources, dependencies, milestones, decisions and delivery outcomes, and drive

issues to timely closure.

c) Manage project performance across scope, time and cost, with clear reporting,

escalation and corrective actions where delivery is at risk.

d) Manage stakeholders across technical and non-technical domains, setting clear

expectations on scope, quality, delivery outcomes and responsibilities, and provide

timely progress reporting and escalation.

e) Partner with relevant stakeholders to run sprint planning, scrum and retrospectives,

applying appropriate Agile and product-centric delivery practices.

2. Problem Understanding, Solution Shaping and Requirements

a) Advise on the viability, feasibility and impact of policy or business changes on assigned

projects, products and IT systems.

b) Work with users and relevant stakeholders to understand and clarify business and

information needs and, where required, translate these into requirements and user

stories to support solutioning and delivery.

c) Work with users, technical teams and relevant stakeholders to understand the problem

and assess feasible solution options, including existing organisational or shared

capabilities, commercial solutions and new development where appropriate. Provide

recommendations based on business fit, feasibility, cost, risk, security, supportability

and implementation considerations.

d) Where required, support business analysis and product activities such as problem and

requirements clarification, user journey analysis, solution option assessment and post-

release outcome review to maintain end-to-end delivery continuity.

3. Quality, Enhancements and Continuous Improvement

a) Conduct and support thorough system, user and security testing throughout the

product and system lifecycle, and work with product, engineering teams and/or

outsourced vendors to resolve issues and ensure defects are rectified against agreed

requirements and timelines.

b) Manage and coordinate enhancements and changes to assigned products and IT

systems, including impact assessment, prioritisation support, delivery planning, testing,

implementation and post-implementation review.

c) Define key success factors, identify relevant metrics and establish appropriate

reporting or dashboards to track performance and outcomes.

d) Analyse post-release results, user feedback and operational insights to identify

opportunities for improvement and continuous service enhancement.

4. Risk, Governance, Commercial and Financial Management

a) Identify, assess and manage business, cybersecurity, data, technology, resilience and

operational risks, ensuring appropriate mitigation, ownership, governance, escalation

and follow-through.

b) Manage delivery governance and oversight, including decision and action tracking,

audit and compliance requirements, procurement and contract matters, vendor

performance and dependencies, and timely escalation of material issues.

c) Manage the financial dimension of assigned projects, digital products and IT systems,

including expenditure tracking, commitments, forecasts and cost risks, to ensure

delivery within approved budget.

d) Manage and coordinate relevant vendor and contract matters, including deliverables,

performance, service obligations, commercial issues, dependencies and escalation,

working with Procurement and other relevant stakeholders where required.

e) Manage and execute audits of assigned digital products and IT systems in a timely

manner.

5. Operations, Incidents and Change Management

a) Provide operational oversight for assigned digital products and IT systems, including

service performance and availability, incident and problem management, vendor

support, cybersecurity and operational risks, stakeholder communications,

enhancements and continuous improvement.

b) Coordinate incident and problem management for assigned products and IT systems,

including incident assessment, stakeholder communications, escalation, recovery

coordination, vendor and technical follow-up, root-cause analysis and post-incident

improvement actions.

c) Plan and execute change management for new implementations and material

enhancements, including stakeholder and user impact assessment, communications,

training and briefings, readiness checks, adoption support, implementation, hypercare

and transition to operations/BAU. Monitor adoption and feedback, and follow through

on outstanding issues and improvement actions.

d) Support implementation readiness and transition to operations/BAU, ensuring support

arrangements, operational ownership, documentation, knowledge transfer and

outstanding risks/issues are addressed.

6. Portfolio and Division/Group Support

a) Budget Management and Coordination

Support the Programme Manager in budget planning, forecasting, expenditure

monitoring and reporting for the Division and Group. Coordinate with Finance, Budget

Officers and stakeholders to ensure timely submissions and follow up on budget-related

issues, risks and funding requirements.

b) Portfolio Coordination

Support the Programme Manager in portfolio planning, coordination and governance

activities, including the tracking of key initiatives, risks, dependencies and management

reporting.

EXPERIENCE AND SKILLS NEEDED:

a. Diploma/Degree in Computer Science, Infocomm Technology, Engineering, or related

subject area with at least five (5) years of relevant experience in project/programme

management, IT delivery, product delivery or equivalent roles, including demonstrated

end-to-end experience managing digital initiatives, products and/or IT systems across

development, implementation and operations.

b. Prior working experience in project/product delivery, IT business analysis, solution

assessment, testing, vendor and contract management, financial management and

operational support. Experience managing production IT systems, incidents and service

changes is preferred.

c. The Project Manager should preferably be a Certified Scrum Product Owner or Certified

Scrum Master or equivalent, Business Analysis Professional certification is a plus.

d. Project Management related certifications such as CIPTM, COMIT or PMP.

e. The Project Manager should have excellent written and verbal communication skills to

pitch ideas and influence stakeholders.

f. Project Manager with strong analytical, conceptualisation and problem-solving skills with

the ability to work effectively and independently under pressure and prioritize effectively to

meet tight deadlines.

g. Preferably have end-to-end experience across new delivery, implementation,

enhancements and operations, with the ability to work across business, technical, vendor

and operational stakeholders.

h. Highly meticulous and tenacious, follows up with things to closure.