4 Months Contract Operation Executive (Healthcare Feedback & Service Quality) @Novena #HLV
About this job
Responsibilities:
Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.
In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.
Requirement:
Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
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TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to [email protected]
Ivy Lau Lok Tong
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
Market insight
13% below medianExplore related jobs
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