Customer Service officer

Job Responsibilities:

• Handle inbound / outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support.
• Follow through on case handling and provide timely follow-up with customers.
• Ensure compliance and control standards are met in all customer interactions, maintaining confidentiality of both bank and customer information.
• Overtime work is required when necessary.

Job Requirements:

• Minimum qualification: ITE or ‘O’ Levels.
• Prior experience in a Call Centre, Banking, or Customer Service environment will be an advantage.
• Positive mindset with a “can-do” attitude and passion for delivering quality customer service.
• Excellent verbal communication skills, pleasant voice, strong comprehension, and interpersonal skills.
• Good written and spoken skills.
• Strong analytical skills and comfort working with numbers.
• Proactive, detail-oriented, results-driven, and a strong team player in a fast-paced environment.
• Responsible, resourceful, and committed to continuous learning.
• Proficient in Microsoft Office applications.