Restaurant Supervisor – temper. Wine Room & Lounge

About Us

Ebb & Flow Group is a Singapore-based multi-concept F&B hospitality group operating a diverse portfolio of dining and lifestyle brands. temper. Wine Room & Lounge is an intimate wine-focused concept offering a curated list, refined small plates, and an elevated yet relaxed guest experience.

We are looking for a hands-on Restaurant Supervisor to help lead daily floor operations, support the management team, and uphold the high standards of service and hospitality that define the temper. experience.

Key Responsibilities

• Oversee day-to-day floor operations, ensuring smooth and efficient service during each shift
• Supervise, guide, and motivate service crew to deliver consistent, attentive guest experiences
• Support the Restaurant Manager with rostering, shift planning, and manpower allocation
• Conduct pre-shift briefings, including menu, wine, and promotion updates
• Monitor service standards, table turnover, and guest flow, stepping in to support the floor during peak periods
• Handle guest feedback and service recovery professionally and promptly, escalating where necessary
• Assist with training and onboarding of new team members, including wine service and hospitality standards
• Support inventory management, stock counts, and ordering for the floor and bar as required
• Ensure compliance with food safety, licensing (including liquor licensing), and workplace safety regulations
• Assist with opening and closing procedures, cash/POS reconciliation, and daily reporting
• Work closely with kitchen, bar, and management teams to ensure seamless cross-department coordination

Requirements

• Minimum 2 years' relevant experience in F&B service, with at least 1 year in a supervisory or team lead capacity
• Prior experience in a wine bar, fine dining, or lounge concept preferred; wine knowledge/WSET certification not necessary
• Strong leadership and people management skills, with the ability to motivate and guide a team under pressure
• Excellent guest service orientation and communication skills
• Familiar with POS systems and basic inventory/stock management
• Able to work rotating shifts, including late nights, weekends, and public holidays
• A team player who is hands-on, adaptable, and thrives in a fast-paced hospitality environment

What We Offer

• Competitive salary with opportunities for performance-based incentives
• Overtime Pay after 44 hours / week
• Structured training and career progression pathways across Ebb & Flow Group's portfolio of brands
• Staff meals and F&B-related benefits
• A collaborative, close-knit team culture within an established hospitality group
• Medical benefits, staff discounts, late-night transport provided