Student Support Officer

Job Description

The Student Support Officer will be responsible for ensuring a smooth and positive experience for students enrolled in the academy. This role involves administrative support, communication with students and parents, and assisting coaches with logistics.

Key Responsibilities:

1. Student Enrollment & Onboarding:
   Manage registrations, payments, and documentation for new students.
   Convey orientation details and provide academy guidelines to parents.
2. Communication & Support:
   Serve as the primary point of contact for students and parents (via WhatsApp)
   Address inquiries regarding schedules, fees, training programs, and policies.
3. Administrative Coordination:
   Maintain student records (attendance, progress, feedback).
   Schedule training sessions and assist with rescheduling of sessions when required.
   Assist coaches with equipment, venue bookings, and logistics.
4. Problem Resolution:
   Handle student/parent concerns and escalate issues when necessary.
   Work with the management team to improve student satisfaction.
5. Promotion & Engagement:
   Help organize student engagement activities (e.g., tournaments, workshops).
   Assist in marketing efforts (social media, newsletters, testimonials).

Requirement

1. Minimum of diploma in business administrative course
2. Minimum of 1 year in customer support or student support
3. Strong communication (written & verbal) and interpersonal skills
4. Proficient in Microsoft Office

Suitable for retirees looking for part time work. This job is on contractual basis, renewable every 3 months.