Strategy & Operations Associate

The Strategy & Operations Associate provides administrative, coordination, reporting, and project support to the Head of Strategy & Operations.

The role works closely with country teams and cross-functional teams to ensure key Strategy & Operations initiatives are properly coordinated, tracked, documented, and delivered on time.

Key areas include Affordability, Trade-In, Used Devices, Apple programs, GNext Business Reviews, and strategic projects.

Key Responsibilities

1. Executive & Administrative Support

• Provide day-to-day administrative support to the Head of Strategy & Operations.

• Coordinate meetings, schedules, presentations, reports, and working materials.

• Prepare meeting minutes, action items, and follow-up trackers.

• Follow up with country and functional teams on agreed actions and deadlines.

• Maintain organized files and documentation for Strategy & Operations.

2. Affordability Program Support

• Consolidate and update weekly Affordability and Trade-In reports.

• Maintain internal trackers, including sell-out, program performance, projects, and NPI trackers.

• Coordinate with country Affordability Leads to ensure timely and accurate reporting.

• Track commercial offers, financing constructs, customer journeys, POS coverage, and program status.

• Support preparation of materials required for regular meetings and business updates.

3. Affordability & Trade-In Coordination

• Support the execution of EMI, BNPL, financing, and Trade-In programs across countries.

• Coordinate with country teams, banks, financing partners, retailers, and internal stakeholders.

• Maintain program trackers, participating POS lists, timelines, and key deliverables.

• Support claims tracking, reconciliation, and required documentation.

• Assist in developing and maintaining country/program 360° marketing playbooks.

4. Used Devices

• Support the development and execution of the GNext Used Devices business.

• Coordinate collection of device pricing and valuation data by country and device grade.

• Support development and implementation of grading, retailer/liquidator, and customer applications.

• Coordinate with country teams, liquidators, retailers, and technology partners.

• Maintain trackers for used-device projects, inventory, grading, pricing, and other key activities.

5. GNext Business Reviews

• Support preparation of Monthly and Quarterly Business Reviews (MBR/QBR).

• Consolidate country and business performance information.

• Coordinate required inputs including profitability, inventory aging, credit notes, forecasts, and other operational KPIs.

• Prepare presentations, supporting data, and management summaries.

• Track actions and commitments arising from Business Reviews.

6. Channel Mapping & Strategic Projects

• Support GNext Channel Mapping projects across markets.

• Coordinate survey guides, agency briefs, RFPs, training materials, and project documentation.

• Follow up with country teams and external agencies on project milestones.

• Support other regional Strategy & Operations projects assigned by the Head of Strategy & Operations.

7. Reporting, Forecasting & Tracking

• Maintain weekly, monthly, and quarterly Strategy& Operations trackers.

• Support quarterly forecasts and actual performance updates.

• Consolidate program units, marketing spend, spend per unit, and target achievement.

• Ensure information submitted by country teams is complete, accurate, and on time.

• Flag missing information, delays, and execution gaps to the Head of Strategy & Operations.

Qualifications

• Bachelor’s degree in business administration, Finance, Marketing, Operations, Economics, or related field.

• 1–3 years of experience in administration, project coordination, operations, or a similar role.

• Strong Microsoft Excel, PowerPoint skills and Keynote skills.

• Comfortable working with Google Sheets and shared online reporting platforms.

• Strong organizational and follow-up skills.

• Good written and verbal communication skills.

• Detail-oriented and able to manage multiple projects and deadlines.

• Able to work effectively with regional and cross-functional teams.

Key Competencies

• Strong organization and attention to detail

• Ownership and follow-through

• Good coordination and communication

• Data and reporting discipline

• Ability to manage multiple priorities

• Proactive problem-solving

• Teamwork and stakeholder management

• Confidentiality and professionalism

Key Success Measures

• Accurate and timely Apple and management reporting.

• On-time completion of Strategy & Operations deliverables.

• Effective coordination and follow-through with country teams.

• Accurate and updated program, project, POS, and forecast trackers.

• Timely preparation of GNext MBR/QBR materials.

• Effective support of Affordability, Trade-In, Used Devices, Channel Mapping, and other strategic initiatives.

• Well-organized and up-to-date Strategy &Operations documentation.