Service Specialist

As part of the Technical Service Delivery Team, the role serves as a frontline service professional that involves;

1. Participates in project implementation in the supporting role. Such as performing on-site survey, requirements gathering and work as a proxy between the client and the participating project managers, consultants and software development team during the system life cycle.

2. Provides technical configuration, test and commissioning of Robots and IoTs devices

3. Conducts basic and general end-user training

4. Provide preventive, corrective maintenance and technical support to systems that are deployed as well as handling technical service request/feedback from clients.

5. Ensure that all requests/feedbacks received adhere to internal service SOP and each support tickets are closed on a timely manner

Key Requirements

- Passionate in current and evolving technologies such as Internet of Things (IoTs) / Robots / Gadgets

- Good customer service attitude

- Good team player with a positive attitude towards problem solving

- Good IT networking foundation shall be an advantage but not a mandatory skillset

- Class 3A/3 driving license or possess own means of transport

- Fresh graduate may apply (on the job training)