Sales Support

Job Description

1. Preparation and submission of monthly rates to the key customers.
2. Handle spot inquiries from existing customers and overseas agents.
3. Assist the sales team in preparation the quotations and following up on or escalating the shipment to the operation team.
4. Follow up with customer on import/ export/ crosstrade quotes after rates sent to customers. Check with customers on their desire rates. Negotiating cost with overseas agents.
5. After customer confirmed to proceed shipments, follow-up Import shipments until Pre-alert received & ops team fully taken up / follow-up Cross-trade shipments until BC received & ops team fully taken up/ follow-up Export shipments until ops team has fully taken up. Provide all related documents and details to ops Team for their coordination.
6. Checking on Invoices from agents are correct for ops team billing and arrangements. Providing details or information to ops team when needed.
7. Checking cost and selling rates to customer for assisting ops team on which carrier to place booking with.
8. Preparation of KPI report to key customers.

Requirement

• Diploma, NITEC or equivalent qualification
• Experience in freight forwarding, shipping, or logistics procurement or pricing.
• Proficient in Microsoft Office applications.
• Strong communication and customer service skills.
• Able to work independently and as part of a team.
• Meticulous, organized, and capable of working collaboratively across multiple departments (Sales, Ops, Customer Service)