Workforce Performance Consultant

Job Description

This is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time& attendance built for the hospitality market and other dynamic scheduling environment.

We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.

As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.

This is a fixed-term contractual role (9 months), offered on the company’s payroll. The position is based in Singapore and involves extensive travel as part of client engagements.

What will you do?

•Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.

•Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.

•Deliver outstanding training to clients across departments and positions.

•Assume responsibility for all pre-site preparation and post implementation feedback.

•Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.

•Proactively identify ‘at risk’ customers and red flag to the Account Management team.

•Adhere to processes defined for case logging and project feedback.

•Adhere to internal SLAs for Support and Customer Satisfaction.

•Contribute to Product Improvement and Innovation based on customer feedback collected by you.

We are looking for:

•Possess at least 3+years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 5 years or more.

•Familiarity with hotel software/technology systems.

•Knowledge of HRIS /Workforce Systems is preferred

•Excellent Presentation Skills.

•Excellent Business Communication skills.

•Confident, disciplined and Focused on Customer satisfaction.

•Strong Problem-solving Skills.

•Ability to build relationships and quickly develop trust with executives.

•Aren’t afraid of taking ownership and accountability. Contract Details

•Duration: 9 months(Contractual role)

•Engagement: Fixed-term contract

•Location: Singapore(with travel as required to client's site)

Interested Parties please WhatsApp/Call us at 8893 3424 (Jasmine), and email your latest resume in WORD format to [email protected]. You may call my office number at 65698233 (Ext.839) for a private & confidential discussion. EA License No.: 96C4864 Reg No.: R22108682 Lee Yit Foong Jasmine