Front Office Officer

Company Overview

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore empowers women from low-income families through holistic programmes. YWCA Fort Canning, its hospitality arm, supports social initiatives like Empowering Mums and Meals-on-Wheels with all net proceeds.

Job Summary

Join YWCA Fort Canning’s Front Office team to deliver exceptional guest service in a serene hotel environment, handling reservations, guest relations, billing, and general office duties to ensure a smooth and welcoming experience.

Responsibilities

• Greet and attend to guests promptly to deliver a welcoming and high-quality customer service experience
• Manage all reservation channels to accurately record and confirm room bookings
• Distribute room keys efficiently to guests assigned to their rooms
• Maintain detailed knowledge of room categories, locations, capacities, and furnishings to assist guests effectively
• Resolve guest complaints and issues quickly to maintain guest satisfaction and service standards
• Process accounts and billing accurately and efficiently to ensure correct guest charges
• Perform general office duties including managing correspondence, emails, filing, and operating the switchboard
• Handle all incoming and outgoing mail, faxes, and messages for guests promptly
• Report unusual occurrences to the Supervisor on duty for timely resolution
• Carry out additional duties as assigned by the Supervisor to support Front Office operations

Preferred competencies and qualifications

• Minimum O Level or Higher NITEC in Hospitality Operations preferred
• Minimum 1 year of experience preferably in front desk service
• Ability to work shifts and collaborate effectively as a team player
• Good verbal and written communication skills to interact clearly with guests and colleagues
• Strong customer service skills to enhance guest experience