Administrative Assistant

Work Location: Serangoon Road

Work Days/Hours - Tuesday – Friday: 1500 to 2100hours, Saturday, Sunday: 0900 to 1700hours

Key Responsibilities:

Front Desk & Customer Service

• Serve as the first point of contact for walk-in, phone, WhatsApp and email enquiries

• Provide accurate information on class schedules, fees, programmes and promotions

• Handle student registrations, trial lesson bookings and class transfers

• Maintain a friendly, professional and service-oriented environment for parents and students

• Attend to parents’ queries and provide timely updates when needed

Centre Operations & Administration

• Oversee day-to-day running of the centre (opening/closing, cleanliness, basic maintenance coordination)

• Manage class attendance and update records in the system

• Update class schedules, teacher timetables and room allocations

• Assist with printing, photocopying, filing and preparation of teaching materials

• Monitor and restock foolscap, graph and draft papers to ensure sufficient supply for lessons

• Help to maintain a tidy pantry area

• To maintain a healthy stock count on pantry items and toiletry items

• Clear up any unusual mess (e.g. spills, litter) promptly and safely

• Clear dust and/or dirt on tables and common surfaces when needed

• Sweep, vacuum and mop the floor as required to maintain a clean learning environment

• Clear rubbish and ensure bins are emptied regularly

Student & Parent Management

• Maintain up-to-date student records, contact information and class allocations

• Inform parents about changes in class timings, replacement lessons and centre announcements

• Support teachers in coordinating make-up classes, assessments and holiday programmes

Finance

• Verify and update employer on any cash/paynow collections

Compliance & Safety

• Ensure the centre’s policies, rules and regulations are communicated and followed

• Help maintain a safe and orderly environment for students and staff

• Assist with basic PDPA compliance (e.g. proper handling of student data)

Miscellaneous Administrative Tasks

• Send reminders to parents regarding festive breaks, public holidays and other important dates

• Send simple festive or holiday greetings to parents (e.g. via WhatsApp or email templates)

Scan and/or photocopy documents and materials as required