Product Manager - Trust & Safety (T&S)

Key Responsibilities

Product Strategy & Vision

• Own a product or feature area, driving its success from conception to launch.
• Develop the product vision, align cross-functional teams around long-term goals, and define North Star success metrics to ensure your product delivers tangible public value.

Analytical & Product Sense

• Operate in an ambiguous, fast-moving space by making critical decisions and prioritizations based on data.
• Continuously evaluate features informed by user research, market trends, and internal feedback loops, leveraging data to validate or pivot ideas prior to development.

Execution & Delivery

• Collaborate closely with software engineers, data scientists, and UX designers to balance speed, quality, and simplicity.
• Foster a culture of agility, carefully navigating the short-term trade-offs of rapid deployment against long-term technical debt.

Stakeholder Orchestration

• Act as a crucial liaison between business leadership, operational partners, regulatory authorities, and global technology platforms.
• Navigate disagreements constructively, facilitate cross-agency alignment, and drive systemic value across the organisation.

Mentorship & Leadership

• Take full ownership of broad, ambiguously-scoped projects.
• Synthesise complex data into clear strategic recommendations.
• Proactively drive workstreams and mentor junior team members to actively raise overall team capability and productivity.

What We Are Looking For

• Proven experience in product management, with a track record of independently owning assigned tasks or leading complex, end-to-end delivery of ambiguous projects.
• Strong analytical intuition with the ability to identify and mitigate risks from both a technical and market perspective.
• A profound sense of ownership to identify opportunities, recommend process improvements, and take calculated risks while learning from both successes and failures.
• A commitment to collaborative growth: you proactively offer help, constructively challenge existing processes for continuous improvement, and share successes and failures openly to ensure team success.