Client Solutions Officer / Executive (Logistics - Customer Service)

Role Purpose

To support day-to-day inventory and shipment co-ordination job scope to our strategic client and work closely with our operation team to deliver on-time service standards and stock accuracy.

Company Overview
Our Vision is to become a leading integrated logistics service provider in the region, offering efficient, reliable and quality warehousing and logistics support to the local and overseas market by leveraging on technology and operational excellence.

Key Responsibilities

• Act as a primary support contact to our strategic client

• Provide solutions to our strategic client whenever needed

• Coordinate operational, documentation, and service-related issues with internal teams

• Track jobs and shipments, follow up on action items, and ensure timely and accurate updates

• Maintain accurate records and documentation

• Support continuous improvement initiatives through post-issue reviews and feedback

• Support warehouse operations and other light duties (when necessary)

• Perform other ad-hoc duties as assigned to support business operations

Requirements

• Minimum GCE ‘O’ Level qualification and above. A Diploma in Logistics, Supply Chain, Business, or other relevant fields will be an added advantage

• 1–3 years of relevant experience preferred. Entry-level candidates without prior experience may also be considered if they demonstrate strong interest in logistics

• Comfortable communicating with clients and internal stakeholders

• Good communication skills and meticulous

• Able to manage multiple tasks and priorities in a client-facing environment

• Proficient in MS Excel and basic reporting toolsClient Solutions Officer / Executive (Logistics - Customer Service)