6 Months HRIS Temp Assistant - Up to $3500 - WEST

• Manage the enquiry email account to address issues pertaining to SuccessFactors (SF) account activation, use of the system, application of various modules
• Respond to the enquires within 24 hours for simple and straight forward cases. For queries that need further investigation and review, to respond to the enquirer as soon as a solution has been obtained.
• Where email correspondence poses challenges, other modes of communication such as teams, WhatsApp messaging or phone calls may be used.
• Perform basic troubleshooting of the issues raised and liaise with Business Partners (BPs), HRIS & external vendor to resolve them
• Work in partnership with the various stakeholders to resolve the issues raised.
• Provide solution to the enquirers.
• Categorize / compile issue/queries list and update the FAQs / User Guides etc, arising from the issues/queries reported
• Work in partnership with the different stakeholders within HRTD and align the policies / guidelines for the different employee groups.
• Provide support in admin matters or other ad-hoc duties.
• Support the issues arising from the implementation of Automated Identity Access Management (AIAM)
• Serves as the first point of contact for day-to-day operational issues related to AIAM.
• Arrange meeting and clarify issues with the AIAM project team, system vendor as well as internal stakeholders and then work with them to address the concern/issues raised.

JOB REQUIREMENTS

Education Requirements:

• A diploma / degree in any discipline, preferably in Information Technology.Relevant
• Experience in IT helpdesk support on SuccessFactors system or in a similar system support role is an advantage.
• Proficient in MS Office and Excel.
• Experience with HR systems would be an advantage.
• Self-motivated, resourceful, diligent with good verbal and written skills.
• Passion for problem-solving, strong interpersonal skills, people-oriented and customer service focused.
• Team-oriented mindset with an openness to constructive feedback.
• Ability to mutli-task and to break down technical processes and deliver clear, step by step instructions.
• Eagerness to learn new technologies and systems.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599