Assistant Chief Steward Manager

At Shangri-La Singapore, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for an Assistant Chief Steward Manager (Stewarding) to join our team!

Job Responsibilities

• Assist the Chief Steward in overseeing the daily operations of the Stewarding Department to ensure efficient and smooth operations.
• Lead, supervise and motivate the stewarding team to maintain the highest standards of cleanliness, hygiene and sanitation across all food and beverage outlets and kitchen areas.
• Ensure all operating equipment, kitchen utensils, chinaware, glassware and silverware are cleaned, stored and maintained according to hotel standards.
• Monitor staffing levels and work schedules to ensure adequate manpower coverage for operational requirements.
• Conduct regular inspections of kitchens, food preparation areas, stores and back-of-house facilities to ensure compliance with hygiene and safety standards.
• Ensure compliance with food safety, sanitation, health and workplace safety regulations and company policies.
• Assist in controlling stewarding inventories and operating equipment to minimise losses and ensure cost efficiency.
• Coordinate with Culinary, Food & Beverage and Banquet teams to support operational and event requirements.
• Assist in training, coaching and developing stewarding colleagues to enhance productivity, performance and service standards.
• Support the Chief Steward in implementing departmental initiatives, managing projects and achieving operational goals.

Job Requirements

• Minimum 10 years of relevant stewarding experience in a hotel environment, with at least 2 years in a supervisory or management role.
• Diploma or Degree in Hospitality Management or a related discipline is preferred.
• Strong knowledge of stewarding operations, sanitation standards and food safety practices.
• Familiarity with workplace safety regulations and hygiene compliance requirements.
• Proven leadership skills with the ability to manage, motivate and develop a diverse team.
• Strong organizational, planning and problem-solving skills.
• Good interpersonal and communication skills with the ability to work effectively with multiple departments.
• Willingness to work shifts, weekends and public holidays.