Business Analyst (Public Sector)

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

What You'll Do

• Champion product thinking — go beyond requirements gathering to understand user needs and articulate the "why" behind new features and initiatives
• Lead user-centric discovery — partner with business teams to uncover citizen, business, and agency needs through human-centric and visual methods
• Apply modern methodologies — use Product Management, Design Thinking, and Service Design approaches to identify pain points and design future-state solutions
• Evaluate technology strategically — assess and recommend technologies aligned with BCA's digital direction, such as cloud adoption, legacy modernization, and the SG Tech Stack
• Deliver iteratively — work within an Agile framework to define user stories, set acceptance criteria, and manage the product backlog
• Manage the product lifecycle — support existing systems through iterative enhancements, issue resolution, and eventual decommissioning
• Collaborate across stakeholders — liaise with internal teams, other government agencies, and industry partners to ensure alignment with the broader ecosystem
• Manage vendors and partners — work with system vendors, interface partners, and helpdesk teams to resolve issues in line with the product roadmap
• Drive continuous improvement — analyze product performance and user feedback to propose data-driven enhancements
• Ensure WOG compliance — align all solutions with Whole-of-Government policies on digital governance, security, and compliance

What We're Looking For

• A degree in Computer Science, Information Technology, Computer/Electronics Engineering, or a related field
• At least 5 years of experience in business analysis, product ownership, or a similar role within a product-centric environment
• A proven track record working in Agile, Scrum, or other modern product development methodologies
• Demonstrated experience applying product thinking to solve complex problems
• Experience supporting and managing enterprise systems, including liaising with vendors, helpdesks, and multi-agency stakeholders
• Familiarity with Whole-of-Government (WOG) frameworks, security policies, and compliance standards
• Working knowledge of AI tools and concepts is a strong advantage
• Strong analytical, facilitation, and problem-solving skills, particularly in discovery and prototyping
• Excellent stakeholder engagement and communication skills, with the ability to influence and pitch ideas effectively
• A self-motivated, adaptable mindset with a genuine eagerness to learn and improve

/Ref: T24-245