Visitor Experience (Part timer at Singapore Air Force Museum)

We offer the following benefits to our Part-time team members:

1. Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement
2. Overtime payment
3. Staff discount at the Company's retail and F&B outlets
4. Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits)
5. Transport reimbursement - Provided for duties performed outside official working hours
6. Opportunity to convert to full-time – Subject to availability of position and good performance

Duties and Responsibilities

To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.

Represent Singapore Air Force Museum in creating the best experience for guests.

• Build rapport with guests and manage their needs & expectations.
• Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
• Performs operational roles in various stations such as

- Ticketing Reception, F&B and Retail

- Exhibitions / Galleries

- Theatre, Playground

• Prepare and facilitate fun and exciting indoor/outdoor activities.
• Provide the first level of service recovery.
• Responsible for ticketing numbers consolidation & POS reconciliation.
• Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
• Prioritise the safety of guests and perform first aid if necessary.
• Training is provided for the leading of tours and activities/games.

REQUIREMENTS

• Guest-centric and service oriented
• Enthusiastic in learning & performing a variety of operational and administrative work tasks
• Patient and tactful when handling challenging situations
• Enjoys interacting with people from diverse backgrounds
• Comfortable with speaking to an audience
• Excellent time-management and prompt in decision-making
• Fluent in English and another language

Uniform provided.