Salesforce Functional Lead

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Salesforce Functional Lead. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Summary

We are looking for an experienced Salesforce Functional Lead to lead the functional design, implementation, and enhancement of Salesforce solutions. The candidate will work closely with business stakeholders, product owners, technical teams, Salesforce developers, and architects to understand business needs and translate them into effective Salesforce solutions.

Key Responsibilities

• Lead the functional design and implementation of Salesforce solutions based on business requirements.

• Work closely with business stakeholders to understand business processes, requirements, and pain points.

• Conduct requirements gathering, workshops, gap analysis, and business process analysis.

• Translate business requirements into detailed functional requirements and user stories.

• Define Salesforce solution approaches using standard platform capabilities wherever appropriate.

• Work with Salesforce Technical Leads and Architects to ensure functional requirements are technically feasible.

• Create Functional Requirement Documents (FRD), user stories, process flows, use cases, and acceptance criteria.

• Configure and validate Salesforce functionality, including objects, fields, page layouts, record types, validation rules, flows, approval processes, and reports.

• Support Sales Cloud and Service Cloud implementations and enhancements.

• Coordinate with developers for custom functionality, integrations, and complex Salesforce requirements.

• Define and manage business rules, workflows, approval processes, and data requirements.

• Support data migration, data cleansing, and data validation activities.

• Work closely with QA teams to prepare test scenarios, test cases, and UAT plans.

• Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT), and production releases.

• Analyze and resolve functional issues during testing and production.

• Manage requirement changes and assess their impact on existing Salesforce processes.

• Conduct user training, demonstrations, and knowledge-transfer sessions.

• Prepare functional documentation, process documentation, and user guides.

• Mentor functional consultants and support the team in delivering high-quality Salesforce solutions.

• Participate in Agile ceremonies such as backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Required Skills

• 7+ years of experience in Salesforce Functional Consulting / Business Analysis.

• Strong understanding of the Salesforce platform and CRM business processes.

• Hands-on functional experience with Sales Cloud and/or Service Cloud.

• Strong experience in requirements gathering, business process mapping, gap analysis, and solution design.

• Experience creating user stories, functional specifications, process flows, and acceptance criteria.

• Good understanding of Salesforce objects, relationships, record types, page layouts, flows, validation rules, approval processes, reports, and dashboards.

• Experience working with Salesforce developers and technical architects on customizations and integrations.

• Good understanding of Salesforce data model, security, sharing, and integration concepts.

• Experience supporting SIT, UAT, defect management, and production releases.

• Strong stakeholder management and communication skills.

• Experience working in Agile/Scrum methodologies.

• Strong analytical and problem-solving abilities.

Preferred Qualifications

• Salesforce Certified Administrator.

• Salesforce Certified Sales Cloud Consultant.

• Salesforce Certified Service Cloud Consultant.

• Salesforce Certified Business Analyst is an advantage.

• Experience with Experience Cloud, CPQ, Marketing Cloud, Data Cloud, or Salesforce Industries is a plus.

• Experience working on large-scale enterprise CRM transformation projects.

• Knowledge of Jira, Confluence, Azure DevOps, or similar tools

Job Description

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti
Reg No: R1765546
Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.