Process Support Engineer

Role Responsibilities:

• Follow procedures learned in your training to provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment 

• Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices 

• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments 

• Troubleshoot a variety of complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues  

• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust