Customer Service & Operations Specialist (Air Freight & Ocean Freight)

Established in 2014, EasySpeed Supply Chain Co.,Ltd. is a leading innovator in cross-border e-commerce logistics, providing intelligent, end-to-end solutions for global import and export operations. With an annual revenue exceeding 1 billion U.S. dollars, a global presence spanning 22 offices, and a dedicated team of over 400 employees, we work closely with more than 400 freight agents,40 major airlines, and multiple ocean carriers. Every year, we operate over 1,000 international direct cargo charter flights, manage more than 200,000 tons of international air cargo and facilitate extensive ocean freight services, including full-container load (FCL) and less-than-container load (LCL) shipments. In addition to air and ocean freight, EasySpeed provides customs brokerage, warehousing, last-mile delivery, and tailored supply chain solutions to meet all logistics needs.

Driven by continuous innovation, industry expertise, and an unwavering commitment to excellence, EasySpeed delivers lasting value and reliability to our clients. We believe in forging meaningful partnerships, nurturing mutual trust, and adding a human touch to every journey. From air freight to ocean shipping and beyond, we ensure that every shipment moves forward with care, precision, and a genuine sense of connection.

Website: https://www.easy-speed.com/

Key Responsibilities:

Operational Execution & Data Integrity:

• Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean)
• Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.
• Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.

Customer & Stakeholder Support:

• Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.
• Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements.
• Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.

Process Adherence & Continuous Improvement:

• Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.
• Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.
• Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.

Qualification & Requirement:

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus.
• 1-2 years of experience in freight forwarding operations, especially mastery of Air freight.
• Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.
• Good understanding of air and/or ocean freight documentation and processes.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Good problem-solving skills and a proactive approach to work.
• A team player with a positive attitude and eagerness to learn.