Mortgage Liaison Officer

Job Description:

• Deliver superior customer servicing and contribute to the overall Mortgage Sales customer service experience

• Assist and liaise with customers’ requests

• Liaising with internal stakeholders on behalf of the Specialists

• Administrative and documentation support and to ensure compliance with Bank’s policies and procedures

• Performing KYC screening and searches

• Ensure data integrity and completeness by performing steps required to ensure information/demographic details are updated in Bank’s systems (BWCIF/CRM)

• Effectively manage and track sales campaigns and manage leads and provide timely updates

• Prepare reports for timely submission to Management

• Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor/s