Assistant Service Manager – Electrical (Data Centre / Critical Facilities)

Key Responsibilities

• Prepare and manage quotations for maintenance contracts, as well as troubleshooting and repair works for UPS systems, CRAC units, and other critical infrastructure across various data centre locations.

• Guide and supervise a team of technicians to ensure efficient and timely service delivery.
• Respond promptly to emergency requests to minimize downtime and maintain operational continuity.
• Liaise with contractors for rectification and ad-hoc works, ensuring quality and compliance.
• Track maintenance activities, follow up on actions, and maintain accurate checklists, schedules, and reports.
• Lead and advise on technical investigations for rectification works, ensuring proper resolution of issues.
• Be available for 24/7 standby duty to address urgent service needs.
• Review Risk Assessments (RA) and Method Statements (MS) to ensure safe execution of work.
• Maintain mobility across multiple sites; a Class 3 driving licence (or equivalent) is advantageous for rapid response to urgent needs.

Requirements

• Diploma or higher in Mechanical, Electrical, or a related engineering discipline; degree preferred.
• Minimum 3–5 years of experience in data centre or critical facility operations, including hands-on experience with UPS, CRAC, and building monitoring systems.
• Proven experience in leading technical teams and coordinating with contractors and vendors.
• Strong knowledge of safety regulations, Risk Assessments (RA), and Method Statements (MS).
• Proficiency in maintenance tracking and reporting tools; familiarity with Microsoft Office.
• Ability to work in a dynamic and mobile environment, with flexibility to respond to emergencies and travel between sites.
• Class 3 driving licence is an advantage.
• Excellent communication skills with the ability to liaise effectively with clients and internal stakeholders.