Assistant Events & Operations Manager, Family Experience

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Assistant Events & Operations Manager, Family Experience to join our Family Experience Team!

Key Responsibilities

Operations & Programme Management

• Oversee the daily operations of buds by Shangri-La, Splash and Family Experience activities

• Execute and supervise children’s programmes, festive activities, events and recreational experiences

• Ensure all facilities, activity areas, and equipment are maintained in a safe and operational condition

• Monitor daily operations, inventory, maintenance requirements, and operational reports

• Coordinate with contractors and relevant departments to support operational requirements and planned events

• Ensure all government regulations, safety procedures and operational guidelines are adhered to at all times

Guest Experience & Service Excellence

• Deliver exceptional guest experiences and maintain high standards of customer service

• Attend to guest enquiries, requests and feedback professionally and promptly

• Ensure proper registration and safety information for all children and adults participating in activities

Team Leadership & People Management

• Supervise, manage and motivate the Family Experience team during daily operations

• Prepare roster scheduling and ensure manpower deployment is effectively managed

• Conduct team briefings and maintain effective communication within the department

• Support recruitment, onboarding, training, coaching and performance reviews for team members

Marketing, Events & Partnerships

• Coordinate and execute marketing activities, partnership events and promotional campaigns for Family Experience

• Support the planning and implementation of engaging and educational activity programmes for local and overseas guests

• Liaise with internal departments to support hotel events and Family Experience initiatives

Administration & Financial Operations

• Support finance and administrative processes including purchase orders, invoices, inventory control and revenue reporting

• Monitor daily POS reports, attendance records and incident reports

• Ensure operational documentation and reporting are properly maintained

Safety, Hygiene & Compliance

• Uphold hotel hygiene, sanitation, grooming and safety standards at all times

• Ensure compliance with SFSMS/HACCP procedures and workplace safety protocols

• Support emergency preparedness and life safety initiatives, including First Aid readiness and training coordination

Key Requirements

• Relevant experience in Kids Club, Theme Park, Childcare, Recreation or Family Experience operations preferred

• Previous supervisory or management experience preferred

• Minimum Degree/Diploma holders

• Possesses strong leadership, interpersonal and communication skills

• Experience in children’s activities, event coordination and operational management

• Able to work shifts, weekends, and public holidays

Find your Shangri-La at Shangri-La.