Manager

1. Business & Operations Management

• Manage the day-to-day operations of the air-conditioning and HVAC company.
• Develop and implement operational procedures and work processes.
• Monitor overall company performance, productivity and profitability.
• Coordinate between sales, project, engineering, site and service teams.
• Identify operational problems and implement practical solutions.
• Ensure company policies, procedures and quality standards are followed.

2. Sales & Business Development

• Develop new business opportunities and maintain existing customer relationships.
• Prepare and review quotations, tenders and proposals.
• Develop sales strategies for air-conditioning, HVAC equipment, installation and maintenance services.
• Maintain relationships with main contractors, consultants, developers, building owners and suppliers.
• Follow up on sales enquiries and project opportunities.
• Monitor sales targets and project conversion rates.

3. Project Management

• Oversee air-conditioning and HVAC installation projects from quotation to completion.
• Review project scope, drawings, specifications, equipment selection and costs.
• Coordinate with consultants, contractors, suppliers and site teams.
• Monitor project progress, manpower, materials and equipment.
• Ensure projects are completed according to approved specifications, budget and schedule.
• Resolve technical, site and coordination issues.

4. Service & Maintenance

• Oversee preventive maintenance, breakdown service and repair operations.
• Ensure service teams respond to customer complaints and breakdowns promptly.
• Monitor maintenance contracts and service schedules.
• Ensure proper documentation of service reports and maintenance records.
• Maintain high standards of customer service and workmanship.

5. Technical & Engineering Coordination

• Review HVAC system proposals, equipment selections and technical submissions.
• Understand air-conditioning systems, ventilation, ductwork, fans, pumps, chillers and related equipment.
• Review technical drawings, calculations and specifications.
• Coordinate with engineers and technicians on technical issues.
• Ensure installations comply with project requirements and applicable Singapore standards.

6. Financial & Cost Management

• Monitor project costs, material costs, labour costs and operating expenses.
• Review project budgets and profitability.
• Control unnecessary expenses and improve operational efficiency.
• Monitor outstanding payments and assist with credit control.
• Review supplier pricing and negotiate commercial terms where appropriate.

7. Procurement & Supplier Management

• Source air-conditioning and HVAC equipment, materials and services.
• Negotiate prices and delivery schedules with suppliers.
• Maintain good relationships with manufacturers and distributors.
• Ensure materials and equipment are available according to project schedules.
• Monitor purchasing costs and inventory levels.

8. Staff & Manpower Management

• Lead and supervise sales, project, engineering, administrative, service and site personnel.
• Allocate manpower according to project and operational requirements.
• Set performance expectations and monitor employee performance.
• Conduct staff training and development.
• Assist with recruitment of suitable technical and administrative personnel.
• Promote teamwork, discipline and professional work practices.

9. Safety, Quality & Compliance

• Ensure all works are carried out safely and professionally.
• Implement proper workplace safety procedures.
• Ensure employees and subcontractors comply with applicable safety requirements.
• Monitor workmanship and quality of installation.
• Investigate complaints, defects and incidents and implement corrective actions.

10. Customer & Client Management

• Maintain strong relationships with key customers and business partners.
• Handle major customer complaints and technical issues.
• Attend meetings with clients, consultants and contractors.
• Understand customer requirements and provide suitable HVAC solutions.
• Ensure customer satisfaction and encourage repeat business.