1 Year Call Centre Team Lead ($3.8K to $4.8K) #NJA

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary
• Develop responses for clearance
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team
• Communicate and coordinate with internal and external stakeholders to address operational challenges
• Assist in preparing reports and metrics for internal reviews and meetings

WORK ARRANGEMENT

*4 Weekdays + 1 weekend

* Weekly rotate

• 1030am -815pm
• 830am-6pm
• 230pm -12mn

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599