Restaurant Manager (All Day Dining)

Position Summary

The Restaurant Manager is responsible for the day-to-day operations of Peppermint, the hotel’s all-day dining buffet restaurant, ensuring exceptional guest experience, financial performance, and team leadership in line with PARKROYAL COLLECTION brand standards.

Key Responsibilities

Operations Management

• Oversee daily buffet service operations across breakfast, lunch, and dinner periods, ensuring consistent food quality, presentation, and service standards

• Manage restaurant flow during peak periods and high-volume banquet-adjacent events

• Ensure compliance with food safety, hygiene (SFA), and halal certification standards for the outlet, where applicable

• Coordinate closely with the Executive Chef and kitchen team on menu execution, buffet replenishment, and quality control

Financial & P&L Ownership

• Full P&L accountability for Peppermint, including revenue targets, food cost management, and labour cost optimization

• Prepare and monitor operating budgets, forecasts, and monthly performance reports

• Identify and implement cost-control initiatives without compromising guest experience

• Analyze covers, average check, and revenue trends to drive commercial performance

Team Leadership

• Lead, train, and develop a large front-of-house team (service staff, supervisors, hosts)

• Manage rostering, manpower planning, and performance management in line with Singapore MOM employment regulations

• Foster a culture of service excellence, teamwork, and accountability

• Conduct regular briefings, performance reviews, and coaching sessions

Guest Experience & Service Quality

• Handle guest feedback, complaints, and service recovery to ensure satisfaction and loyalty

• Maintain high standards of guest engagement, particularly for VIPs, loyalty members, and repeat diners

• Monitor guest satisfaction scores (e.g., review platforms, internal surveys) and drive continuous improvement

• Translate LQA (Leading Quality Assurance) standards into daily team briefings, SOPs, and service sequences, covering Arrival & Greeting, Order Taking, Food & Beverage Delivery, Interaction & Engagement, Farewell, and Product Quality

Compliance & Administration

• Ensure adherence to licensing, safety, and hotel SOPs

• Maintain accurate records for audits, inventory, and inspections

• Liaise with other hotel departments (banquets, housekeeping, engineering) for seamless operations

Requirements

Experience

• Minimum 5 years in a restaurant management role, preferably in a luxury hotel or high-volume buffet dining environment

• Proven experience managing large teams (15+ staff)

• Strong track record of P&L ownership and financial management

• Demonstrated experience with LQA (or equivalent brand service-audit) methodology, scoring criteria, and coaching a team to meet or improve audit benchmarks

Skills & Knowledge

• Familiarity with halal certification requirements and standards for F&B outlet operations

• Working proficiency with hotel/restaurant POS systems (e.g., Micros, Infrasys, or equivalent platforms) for order entry, reporting, and inventory reconciliation

• Proficiency in inventory management and MS Office/reporting tools

• Strong leadership, communication, and interpersonal skills

Attributes

• Guest-centric mindset with strong problem-solving abilities

• Ability to work under pressure in a fast-paced, high-volume environment

• Flexibility to work shifts, weekends, and public holidays as required

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Flexible Benefits (non-medical) of $250 per year
• Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.